Comments on: What I Hate About Media Temple http://www.thinkbasis.com/blog/2010/web/what-i-hate-about-media-temple.html Thoughts on branding and graphic design issues. Tue, 10 Aug 2010 14:45:58 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Nick Dumitru http://www.thinkbasis.com/blog/2010/web/what-i-hate-about-media-temple.html/comment-page-1#comment-23561 Nick Dumitru Tue, 10 Aug 2010 14:45:58 +0000 http://www.thinkbasis.com/blog/?p=381#comment-23561 Hi Richard, They have great customer service. Just not so happy with their offerings from what I've experienced. I still keep an account with them to host minor sites but we went back to keeping our own server. From the feedback I've gotten both through the blog and on Twitter, it seems to be hit and miss with them. Some people are extremely happy with them. Some people are very frustrated. I fall into the latter. Hi Richard,

They have great customer service. Just not so happy with their offerings from what I’ve experienced. I still keep an account with them to host minor sites but we went back to keeping our own server. From the feedback I’ve gotten both through the blog and on Twitter, it seems to be hit and miss with them. Some people are extremely happy with them. Some people are very frustrated. I fall into the latter.

]]> By: Richard Carmichael http://www.thinkbasis.com/blog/2010/web/what-i-hate-about-media-temple.html/comment-page-1#comment-23528 Richard Carmichael Tue, 27 Jul 2010 11:01:28 +0000 http://www.thinkbasis.com/blog/?p=381#comment-23528 I love MediaTemple. We have been using them since 2004. While we have had a few glitches here and there to complain about over the years, I have found them always willing to roll up their sleeves and dive in to help address our concerns in a timely and thoughtful manner. I recommend them to anybody, but then I have not experienced the frustrations you have. I love MediaTemple. We have been using them since 2004. While we have had a few glitches here and there to complain about over the years, I have found them always willing to roll up their sleeves and dive in to help address our concerns in a timely and thoughtful manner. I recommend them to anybody, but then I have not experienced the frustrations you have.

]]> By: brettbum http://www.thinkbasis.com/blog/2010/web/what-i-hate-about-media-temple.html/comment-page-1#comment-23515 brettbum Tue, 29 Jun 2010 20:18:48 +0000 http://www.thinkbasis.com/blog/?p=381#comment-23515 I did a search on the keywords: media temple is a pain in the ass and found your article. I was just typing in the words venting my frustration with Media Temple. I have had 3 or 4 clients over the last year that had set up brand new Media Temple accounts, and then asked me to work on their site. I constantly find working within the mediatemple environment to be well, a pain in the ass. In fact, as I write this, I'm thinking about setting a Media Temple hourly rate premium for future clients of $50 an hour. Then again, maybe I should just decline all client work that wants to use Media Temple, there are things more important than money after all, such as sanity! I did a search on the keywords:
media temple is a pain in the ass
and found your article. I was just typing in the words venting my frustration with Media Temple. I have had 3 or 4 clients over the last year that had set up brand new Media Temple accounts, and then asked me to work on their site.
I constantly find working within the mediatemple environment to be well, a pain in the ass. In fact, as I write this, I’m thinking about setting a Media Temple hourly rate premium for future clients of $50 an hour. Then again, maybe I should just decline all client work that wants to use Media Temple, there are things more important than money after all, such as sanity!

]]> By: Nick Dumitru http://www.thinkbasis.com/blog/2010/web/what-i-hate-about-media-temple.html/comment-page-1#comment-23390 Nick Dumitru Fri, 05 Mar 2010 22:31:57 +0000 http://www.thinkbasis.com/blog/?p=381#comment-23390 Wow! Scott gave me a call directly to talk about all these issues shortly after posting this. That's really amazing customer service. I'm not sure anything will move on the transfer of the sites issue but I can honestly say that I feel like my comments were heard and listened to. Great job on responding (mt). I've never seen that from any other company as far as online dialogue is concerned. Wow! Scott gave me a call directly to talk about all these issues shortly after posting this. That’s really amazing customer service.

I’m not sure anything will move on the transfer of the sites issue but I can honestly say that I feel like my comments were heard and listened to. Great job on responding (mt). I’ve never seen that from any other company as far as online dialogue is concerned.

]]> By: Scott DeSmet http://www.thinkbasis.com/blog/2010/web/what-i-hate-about-media-temple.html/comment-page-1#comment-23389 Scott DeSmet Fri, 05 Mar 2010 22:13:59 +0000 http://www.thinkbasis.com/blog/?p=381#comment-23389 Hi Nick, Our sincerest apologies for the frustrating experience with (mt). If you have a few minutes, I'd love to speak with you and address your concerns as well as clarify some of the miscommunications you seem to have experienced in the support process. Hi Nick, Our sincerest apologies for the frustrating experience with (mt). If you have a few minutes, I’d love to speak with you and address your concerns as well as clarify some of the miscommunications you seem to have experienced in the support process.

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